Terms & Conditions
Last updated: 5 November 2026
Welcome to DAI.SY.HELL!
These Terms & Conditions govern the use of our website, daisyhell.com, and purchases made through our online shop.
By placing an order, you agree to these Terms & Conditions, without prejudice to your mandatory rights under applicable consumer protection law.
Please read them carefully before making a purchase.
1. About Us
DAI.SY.HELL is an independent creative brand based in Portugal, offering original handmade ceramics, illustrations, jewellery, and other artistic creations.
Website: https://daisyhell.com
Business operator: Flávia Franco
Contact: compliance@daisyhell.com
2. Products & Availability
All DAI.SY.HELL creations are independently designed and produced. Many are handmade, unique, and available as one-of-a-kind pieces.
Small variations in colour, texture, shape, and finish are natural characteristics of handmade creations and do not automatically constitute defects.
We make reasonable efforts to display accurate product descriptions, photographs, prices, and availability.
Products are sold subject to availability. Adding an item to your shopping cart does not reserve it.
DAI.SY.HELL does not currently accept custom orders or personalised commissions.
3. Prices & Payments
All prices are displayed in the currency indicated on the website and include applicable taxes where required by law.
Shipping charges are calculated according to fixed rates based on the delivery destination and are displayed before completing checkout.
Payment must be made in full when placing an order.
Payments are securely processed through Stripe, using the payment methods available at checkout.
We reserve the right to correct obvious pricing or technical errors. If an error affects an order, we will contact the customer and offer an appropriate resolution, including a refund where required.
4. Orders & Confirmation
After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel orders where there are legitimate reasons, including suspected fraud, payment failure, or genuine stock unavailability.
If we cannot fulfil an order for which payment has already been collected, we will issue the appropriate refund without undue delay.
Customers are responsible for providing accurate contact and delivery information.
5. Shipping & Delivery
DAI.SY.HELL offers international shipping to destinations supported by our shipping providers, subject to applicable restrictions.
Shipping costs are displayed before checkout and vary according to the destination.
As a small independent operation, order preparation and dispatch times may vary depending on workload and product requirements.
We aim to dispatch orders as promptly as reasonably possible. Estimated delivery information will be provided where available.
Unless otherwise agreed, orders will be delivered within the period required by applicable consumer law, generally no later than 30 days after the conclusion of the contract.
If delivery is delayed or cannot be completed, we will handle the situation in accordance with applicable consumer protection laws.
Where DAI.SY.HELL arranges transportation, responsibility for loss or damage in transit remains with us until the goods are delivered to the customer or a person designated by the customer, subject to applicable legal exceptions.
International Customs & Import Charges
For deliveries outside the European Union, customs duties, import taxes, and clearance charges may apply.
Unless expressly stated otherwise at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.
Customers will be informed before purchase that additional import charges may apply.
6. Returns & Refunds
Under applicable Portuguese and European Union consumer protection laws, customers purchasing online generally have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
To exercise this right, contact compliance@daisyhell.com within the applicable withdrawal period.
Customers are responsible for the direct return shipping costs when exercising their right of withdrawal, as explained before purchase.
Returned items must be packaged securely. Customers may be responsible for diminished value resulting from handling beyond what is necessary to inspect the item.
Refunds will be processed in accordance with applicable law.
For complete information, please consult our Returns & Refunds Policy.
Nothing in these Terms limits your statutory consumer rights.
7. Damaged, Defective or Incorrect Items
Every DAI.SY.HELL creation is carefully packaged before shipping.
If an item arrives damaged, defective, or incorrect, please contact compliance@daisyhell.com as soon as reasonably possible.
To help investigate delivery damage, we may request photographs of:
The affected item.
The external shipping package.
The internal protective packaging.
The shipping label.
Please retain the packaging where reasonably possible.
We may investigate shipping incidents with the carrier, but such investigations do not suspend or remove your statutory consumer rights.
Because many creations are one of a kind, identical replacements may not be possible. Appropriate remedies will be provided in accordance with applicable consumer protection law.
8. Intellectual Property
Unless otherwise stated, the original artwork, illustrations, designs, photographs, written content, branding, and other creative materials displayed on daisyhell.com belong to DAI.SY.HELL or their respective rights holders.
These materials are protected by applicable intellectual property laws.
Purchasing a physical artwork or product does not transfer copyright or other intellectual property rights to the buyer unless expressly agreed in writing.
You may not reproduce, distribute, commercially exploit, or use our original creative materials without the appropriate authorisation, except where permitted by law.
9. Website Use
You agree not to use our website for unlawful or fraudulent purposes, interfere with its security or functionality, or attempt to access restricted systems without authorisation.
We may update, modify, or temporarily suspend website features for maintenance, security, or operational reasons.
We are not responsible for interruptions outside our reasonable control, but nothing in these Terms excludes liability that cannot legally be excluded.
10. Privacy & Personal Information
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Personal information provided during checkout is used for purposes including processing payments, fulfilling orders, arranging delivery, providing customer support, and complying with legal obligations.
Please consult our Privacy Policy for details about data processing, third-party services, cookies, and your rights.
11. Consumer Complaints & Dispute Resolution
If you experience a problem with an order, please contact us first so we can try to resolve the issue.
Email: compliance@daisyhell.com
Consumers may also have access to legally established complaint mechanisms and alternative dispute resolution procedures.
Nothing in this section limits your right to pursue remedies through the competent authorities or courts.
12. Applicable Law
These Terms & Conditions are governed by Portuguese law.
Where mandatory consumer protection rules in the customer's country of habitual residence apply, these Terms do not deprive the customer of those protections.
Any disputes will be handled by the competent courts or dispute resolution bodies in accordance with applicable law.
13. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our operations, website, or legal requirements.
The latest version will be available on daisyhell.com with its revision date.
Changes will not retroactively alter the terms of orders already concluded unless permitted by law or agreed with the customer.
14. Contact
For questions regarding these Terms & Conditions, orders, or purchases, please contact:
DAI.SY.HELL
Website: https://daisyhell.com
Email: compliance@daisyhell.com
Location: Portugal
