Privacy Policy
Last updated: 5 November 2026
At DAI.SY.HELL, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, how we use it, and your rights when visiting daisyhell.com, purchasing our creations, or contacting us.
We process personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.
1. Who We Are
DAI.SY.HELL is an independent creative brand based in Portugal, specialising in handmade ceramics, illustrations, jewellery, and original artwork.
Website: https://daisyhell.com
Data controller: Flávia Franco
Contact details: hello@daisyhell.com
Privacy enquiries: compliance@daisyhell.com
For any questions regarding your personal information, you can contact us using the email address above.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Personal details: Name, email address, telephone number, and billing or delivery address.
Order information: Products purchased, transaction details, and information necessary for invoicing and delivery.
Contact information: Details you provide when submitting an enquiry through our contact form.
Newsletter information: Your email address and subscription preferences if you choose to subscribe.
Technical information: IP address, browser information, device details, and website interactions collected through cookies and similar technologies.
We only collect information necessary for the purposes described in this Policy.
3. How We Use Your Information
We use personal information to:
Process purchases, payments, and deliveries.
Communicate with you about your orders.
Respond to enquiries and customer support requests.
Issue invoices and comply with legal obligations.
Send newsletters, new collection announcements, and promotional updates when you have given consent.
Maintain website security and prevent fraudulent activity.
Analyse website performance and measure advertising effectiveness, subject to applicable cookie consent requirements.
Our legal bases for processing include fulfilling a contract, complying with legal obligations, pursuing legitimate business interests where appropriate, and obtaining your consent when required.
You can unsubscribe from marketing emails at any time. Purchasing from DAI.SY.HELL does not automatically subscribe you to our newsletter.
4. Payments and Third-Party Services
We use trusted third-party services to operate our website and fulfil orders.
These include:
Hostinger: Website hosting and related services.
Stripe: Secure payment processing.
Google Analytics: Website traffic and performance analysis.
Meta Pixel: Advertising measurement and marketing analytics.
Newsletter provider: [To be confirmed]
Shipping providers: [To be confirmed]
Payments are processed through Stripe. DAI.SY.HELL does not directly store your full payment card details.
We share personal information with service providers only where necessary for their services or otherwise permitted by law.
Some providers may process information outside the European Economic Area. Where applicable, such transfers must be covered by appropriate safeguards under the GDPR.
5. Cookies and Tracking
Our website uses cookies and similar technologies to support essential functions and, with your consent where required, understand website traffic and measure advertising performance.
These may include:
Essential cookies: Necessary for website operation, shopping carts, checkout, and security.
Analytics cookies: Used by Google Analytics to understand website usage.
Marketing cookies: Used by Meta Pixel to measure advertising effectiveness.
Non-essential cookies and tracking technologies are only activated after the required consent has been obtained.
You can accept, reject, or change your non-essential cookie preferences using the website's cookie settings.
You can also manage cookies through your browser settings.
6. Data Storage and Security
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or comply with applicable legal obligations.
Order and invoicing information is retained for the periods required by Portuguese law. Contact messages are retained for as long as necessary to handle enquiries and related matters. Newsletter information is retained while your subscription is active, subject to any limited records required to demonstrate consent or honour an unsubscribe request.
Analytics and technical information is retained according to the relevant configured retention settings and applicable requirements.
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.
However, no online system can guarantee absolute security.
7. Your Rights
Under the GDPR, you have the right, subject to applicable conditions, to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Request data portability where applicable.
Withdraw consent at any time.
Exercise applicable rights concerning automated decision-making.
To exercise any of these rights, contact compliance@daisyhell.com.
We will respond within the time limits required by applicable law, generally within one month.
You also have the right to lodge a complaint with Portugal's data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), at https://www.cnpd.pt/.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, website, or legal requirements.
Any updates will be published on this page, along with the date of the latest revision.
9. Contact
For questions about this Privacy Policy or how your personal information is handled, contact:
DAI.SY.HELL
Website: https://daisyhell.com
Email: compliance@daisyhell.com
Location: Portugal
