✦ CORRESPONDENCE✦
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Questions, curious ideas, or just dropping by to say hi? I may be weird, but I'm social, I promise.
Frequently asked questions
Are all your creations handmade?
Yep! Every ceramic piece is handmade by me, which means no two are ever exactly alike. Little differences in shape, texture and colour are part of the charm. That's what makes each piece special.
Do you ship internationally?
Absolutely! I'm based in Portugal, but my creations are happy to travel. International shipping is available to supported destinations, and shipping costs are calculated at checkout.
Can I request a custom creation?
I thank you a lot from the bottom of my heart for your interest, but past experiences with custom orders made me realize it's really not an option for me. I enjoy keeping my creative road free and see it as a getaway to other universes. I do not enjoy rules and ignore planned things as much as I can. So when things don't go as planned... well, there wasn't even a plan anyway, eheh.
Will sold-out creations come back?
Some creations are truly one of a kind, so once they're gone, they're gone! Others might make a comeback in future drops, but handmade pieces will always have their own little differences.
How long will my order take to arrive?
Good things take a little time! Ready-to-ship pieces are dispatched within the processing time shown at checkout. Delivery times depend on your location and the shipping service. You'll receive tracking information when available.
What if my creation arrives damaged?
Oh no! I pack everything carefully, but sometimes parcels have adventures they weren't supposed to. If something arrives damaged, please contact me as soon as possible with your order number and photos of the item and packaging. I'll help sort things out.
✦ COMMON QUERIES✦
